Last updated: November 2, 2026
Vivian Company (“Vivian,” “we,” “us”) respects your privacy. This policy explains what information we collect when you visit viviancompany.com or contact us through the site, how we use it, and the choices you have.
Information you give us
When you request a quote, request service or contact us through a form on this site, we collect the information you enter, which may include:
- Your name, company name, email address and phone number
- How you heard about us
- Your message and any details about your project or equipment
- Files you choose to upload, such as drawings, photos or specifications
If you email or call us directly, we keep the information you share so we can respond.
Information collected automatically
Like most websites, our site and the services that run it automatically collect some technical information when you visit, such as your IP address, browser and device type, the pages you view and the site that referred you. This information comes from:
- Site statistics that show us which pages are popular, so we can improve the site
- Security and performance services (including Cloudflare and our site firewall) that protect the site from spam and attacks and keep it loading quickly
- Spam protection on our forms (Google reCAPTCHA), which checks whether a form is being filled out by a person
- Embedded content such as Google Maps, YouTube videos and social media feeds, which may set their own cookies when they load
Cookies
Cookies are small files stored by your browser. We and the services above use them to keep the site secure, remember basic preferences, measure site traffic and display embedded content. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.
How we use your information
- To respond to quote requests, service requests and questions
- To schedule, provide and follow up on our products and services
- To operate, secure and improve our website
- To meet legal, tax and recordkeeping requirements
How we share information
We do not sell your personal information. We share it only:
- With service providers that help us run our business and website (for example, website hosting, email delivery and security services), who may use it only to provide those services to us
- With manufacturers, partners or subcontractors when needed to quote, deliver, install or service equipment you have asked about
- When required by law, or to protect our rights, our customers or the public
How long we keep information
We keep form submissions and related records for as long as needed to respond to you, provide our services and meet legal and business recordkeeping needs, and then delete or securely dispose of them.
Your choices
You can ask us to tell you what personal information we hold about you, correct it, or delete it, subject to any information we must keep for legal or business reasons. To make a request, contact us using the details below. If we send you marketing emails, you can opt out at any time using the unsubscribe link or by contacting us.
Security
We use reasonable measures to protect the information we collect, including secure (HTTPS) connections and site security tools. No website or transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children’s privacy
This site is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.
Links to other websites
Our site links to other websites, such as our social media pages and industry resources. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
Contact us
Questions or requests about this policy:
Vivian Company
1529 Ocello Drive
Fenton, MO 63026
Email: info@viviancompany.com
Phone: (800) 325-9517